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KÖLD Customer Support
Do you have questions about our research peptides or need assistance with your order? Our team is here to help answer any of your questions about peptide science, product details, or purchasing support.
We’re Here to Support Your Research Every Step of the Way.
FAQs
How should peptides be stored?
Peptides should be stored according to documented temperature and handling guidelines to maintain compound integrity.
Do you provide Certificates of Analysis (COAs)?
Yes. All products include batch-specific Certificates of Analysis verifying identity and purity through third-party testing. All COAs can be viewed in our COA Library.
Do you offer refunds or returns?
Due to the sensitive nature of research compounds, all sales are final. If something arrives incorrectly or damaged, we’ll fix it.
When will my order ship?
Paid orders are processed and prepared for shipment within two business days of payment confirmation, excluding U.S. federal holidays. Once processing is complete, the order is released to the carrier and tracking information is sent to you via email. During promotional or high-volume periods, processing times may be extended.
Where do you ship from?
Every order ships directly from our U.S.-based lab, using trusted carriers such as FedEx.
How is product quality verified?
We don’t cut corners. Every batch is GMP-manufactured and independently tested for quality assurance. If it doesn’t meet our standards, it doesn’t leave the lab.
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